Resurs - Notice history

All systems operational

Checkout - Operational

Credit Cards - Operational

Merchant API - Operational

Merchant Portal - Operational

Merchant Reporting - Operational

Onlinebank - Operational

Resurs App - Operational

Resurs Website - Operational

Telephony - Operational

Butiksredovisning - Operational

SMS Service - Operational

Notice history

Sep 2025

Resurs App
  • Resolved
    Resolved

    The incident affecting INC0093308 has now been resolved. If you still experience any issues due to this incident, don’t hesitate to contact Service Desk (+4642 38 20 15).

    We apologize for any inconvenience this may have caused.

    Regards,

    Resurs Bank IT

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We are currently experiencing issues with Resurs mobile app. We are working on resolving the incident as soon as possible. We apologize for any inconvenience this may cause.

    Regards, Resurs Bank IT

Merchant Portal
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We are currently experiencing issues with Mercant Portal. We are working on resolving the incident as soon as possible. We apologize for any inconvenience this may cause.

    Regards, Resurs Bank IT

Merchant Portal
  • Resolved
    Resolved

    The incident affecting Merchant Portal has now been resolved. If you still experience any issues due to this incident, don’t hesitate to contact Service Desk (+4642 38 20 15).

    We apologize for any inconvenience this may have caused.

    Regards,

    Resurs Bank IT

  • Monitoring
    Monitoring

    We have identified the issue and applied a fix. We are now closely monitoring system performance while we work on a permanent resolution.

    Reference: INC0092473

    We apologize for any inconvenience this may have caused.

    Regards, Resurs Bank IT

  • Investigating
    Investigating

    We are currently experiencing issues with Mercant Portal in Finland. We are working on resolving the incident as soon as possible. We apologize for any inconvenience this may cause.

    Regards, Resurs Bank IT

Aug 2025

Signing links
  • Resolved
    Resolved

    The incident affecting Signing links has now been resolved. If you still experience any issues due to this incident, don’t hesitate to contact Service Desk (+4642 38 20 15).

    We apologize for any inconvenience this may have caused.

    Regards,

    Resurs Bank IT

  • Investigating
    Investigating

    We are currently experiencing with signing links. We are working on resolving the incident as soon as possible. We apologize for any inconvenience this may cause.

    Regards, Resurs Bank IT

SMS issues
  • Resolved
    Resolved
    The incident affecting SMS Issueshas now been resolved. If you still experience any issues due to this incident, don’t hesitate to contact Service Desk (+4642 38 20 15). We apologize for any inconvenience this may have caused. Regards, Resurs Bank IT
  • Investigating
    Investigating
    We are currently experiencing issues with delivery of SMS for signing. We are working on resolving the incident as soon as possible. We apologize for any inconvenience this may cause. Regards, Resurs Bank IT
Onlinebank down
  • Resolved
    Resolved

    The incident affecting Resurs Onlinebank has now been resolved. If you still experience any issues due to this incident, don’t hesitate to contact Service Desk (+4642 38 20 15).

    We apologize for any inconvenience this may have caused.

    Regards,

    Resurs Bank IT

  • Investigating
    Investigating

    We are currently experiencing issues with Resurs Onlinebank. We are working on resolving the incident as soon as possible. We apologize for any inconvenience this may cause.

    Regards, Resurs Bank IT

Sms Checkout
  • Resolved
    Resolved

    The incident regarding disturbances with sms for checkout has now been resolved. If you still experience any issues due to this incident, don’t hesitate to contact Service Desk (+4642 38 20 15).

    We apologize for any inconvenience this may have caused.

    Regards,

    Resurs Bank IT

  • Investigating
    Investigating

    We are currently experiencing disturbances with sms for checkout. We are working on fixing it as soon as possible. We apologize for any inconvenience this may cause.

    Regards, Resurs Bank IT

Jul 2025

Onlinebank down
  • Resolved
    Resolved

    The incident affecting Onlinebanken has now been resolved. If you still experience any issues due to this incident, don’t hesitate to contact Service Desk (+4642 38 20 15).

    We apologize for any inconvenience this may have caused.

    Regards,

    Resurs Bank IT

  • Investigating
    Investigating

    We are currently experiencing issues with Onlinebank. We are working on resolving the incident as soon as possible. We apologize for any inconvenience this may cause.

    Regards, Resurs Bank IT

Several issues
  • Resolved
    Resolved

    The incident affecting Core Banking services, Merchant Portal, Online bank and Resurs App has now been resolved. If you still experience any issues due to this incident, don’t hesitate to contact Service Desk (+4642 38 20 15).

    We apologize for any inconvenience this may have caused.

    Regards,

    Resurs Bank IT

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We have identified the root cause and are actively working to restore the affected solution to normal operation.

    Reference: INC0090835

    We apologize for any inconvenience this may cause.

    Regards, Resurs Bank IT

  • Update
    Update

    We are continuing to work on a fix for this incident. Affected components have been updated:

    • Internal core banking services are experiencing degraded performance.

    • Merchant Portal, Resurs Online Bank, and the Mobile App are currently unavailable.

      We appreciate your patience as we work toward full resolution.

      Resurs IT

  • Update
    Update

    We are currently investigating an incident affecting multiple services. Performance may be fluctuating intermittently. Our team is actively working to identify the root cause.

    Apologies for the inconvenience and thank you for your patience.

    Resurs IT

  • Investigating
    Investigating

    We are currently experiencing issues with Bank2010, Resurs Bank App, Merchant Portal for Partners etc. We are working on resolving the incident as soon as possible. We apologize for any inconvenience this may cause.

    Regards, Resurs Bank IT

Planned Maintenance – July 2nd, 01:00–05:00 (CET)
  • Completed
    2nd July, 2025 at 03:00
    Completed
    2nd July, 2025 at 03:00
    Maintenance has completed successfully
  • In progress
    1st July, 2025 at 23:00
    In progress
    1st July, 2025 at 23:00
    Maintenance is now in progress
  • Update
    1st July, 2025 at 23:00
    Update
    1st July, 2025 at 23:00

    Please be informed that planned technical maintenance will take place on Tuesday, July 2nd between 01:00 and 05:00 (CET).

    During this window, all services may experience downtime or disruptions. We aim to minimize impact, but short interruptions can occur.

    Maintenance is expected to be completed by 05:00, after which all services should return to normal operation.

    Thank you for your understanding.

    Best regards,
    IT Resurs

  • Planned
    1st July, 2025 at 12:21
    Planned
    1st July, 2025 at 12:21

    The RabbitMQ change CHG0056598

Jul 2025 to Sep 2025

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