Resurs - Notice history

All systems operational

Checkout - Operational

Credit Cards - Operational

Merchant API - Operational

Merchant Portal - Operational

Merchant Reporting - Operational

Onlinebank - Operational

Resurs App - Operational

Resurs Website - Operational

Telephony - Operational

Butiksredovisning - Operational

SMS Service - Operational

Notice history

Jun 2025

Multi Services
  • Resolved
    Resolved

    The incident affecting Checkout and Merchant Portal has now been resolved. If you still experience any issues due to this incident, don’t hesitate to contact Service Desk (+4642 38 20 15).

    We apologize for any inconvenience this may have caused.

    Regards,

    Resurs Bank IT

  • Update
    Update

    We have identified the issue. We are now closely monitoring system performance while we work on a permanent resolution.

    Reference: INC0089980

    We apologize for any inconvenience this may have caused.

    Regards, Resurs Bank IT

  • Monitoring
    Monitoring

    We are monitoring the issue and working to restore the affected solution to normal operation. We will provide an update as soon as more information becomes available.

    Reference: INC0089980

    We apologize for any inconvenience this may cause.

    Regards, Resurs Bank IT

  • Identified
    Identified

    We have identified the root cause and are actively working to restore the affected solution to normal operation.

    Reference: INC0089980

    We apologize for any inconvenience this may cause.

    Regards, Resurs Bank IT

  • Investigating
    Investigating

    We are currently experiencing issues with Checkout, Consumer Loans, Deposit, Merchant Portal, Multi Upplys. We are working on resolving the incident as soon as possible. We apologize for any inconvenience this may cause.

    Regards, Resurs Bank IT

Butiksredovisning
  • Resolved
    Resolved

    The incident affecting Butiksredovisning has now been resolved. If you still experience any issues due to this incident, don’t hesitate to contact Service Desk (+4642 38 20 15). We apologize for any inconvenience this may have caused.

    Regards,

    Resurs Bank IT

  • Investigating
    Investigating

    We are currently experiencing issues with Butiksredovisning. . We are working on resolving the incident as soon as possible.

    Regards,

    Resurs Bank IT

Issues with our telephony
  • Resolved
    Resolved

    The incident affecting our Telephony has now been resolved. If you still experience any issues due to this incident, don’t hesitate to contact Service Desk (+4642 38 20 15). We apologize for any inconvenience this may have caused.

    Regards,

    Resurs Bank IT

  • Investigating
    Investigating

    We are currently experiencing issues with Telia Ace voice. This affects all our phonelines and means that We are unable to recieve or make phonecalls. This incident has critical priority and are working on resolving the incident as soon as possible. 

     

    Reference: INC0089557

     

    Regards, IT Service Desk

May 2025

Issues with Multiple Services
  • Resolved
    Resolved

    The incident affecting multiple services has now been resolved. If you still experience any issues due to this incident, don’t hesitate to contact Service Desk (+4642 38 20 15). We apologize for any inconvenience this may have caused.

    Regards,

    Resurs Bank IT

  • Investigating
    Investigating
    We are currently experiencing issues with **multiple services**. We are working on resolving the incident as soon as possible. Regards, Resurs Bank IT
INC0088954 Loan Applications
  • Resolved
    Resolved

    The incident affecting loan applications for Danish customers has now been resolved. If you still experience any issues due to this incident, don’t hesitate to contact Service Desk (+4642 38 20 15). We apologize for any inconvenience this may have caused.

    Regards,

    Resurs Bank IT

  • Identified
    Identified
    At the moment we are having issues with new loan applications for Danish customers. Troubleshooting is ongoing . We are working on resolving the incident as soon as possible. Regards, Resurs Bank IT
Incident
  • Resolved
    Resolved

    The incident affecting Multiple services has now been resolved. If you still experience any issues due to this incident, don’t hesitate to contact Service Desk (+4642 38 20 15). We apologize for any inconvenience this may have caused.

    Regards,

    Resurs Bank IT

  • Monitoring
    Monitoring

    Update regarding the incident affecting Multiple Services:

    The services are working again, and we are still monitoring for further issues.

    Regards,

    Resurs Bank IT

  • Investigating
    Investigating

    We are currently experiencing issues with Multiple services. This causes disturbances to payments and applications at the moment. We are working on resolving the incident as soon as possible.

     

    Regards,

    Resurs Bank IT

Apr 2025

Merchant Portal
  • Resolved
    Resolved

    The incident affecting Merchant Portal has now been resolved. If you still experience any issues due to this incident, don’t hesitate to contact Service Desk (+4642 38 20 15). We apologize for any inconvenience this may have caused.

    Regards,

    Resurs Bank IT

  • Monitoring
    Monitoring

    Update regarding the incident affecting Merchant Portal:

    The service is working again, and we are still monitoring for further issues.

    Regards,

    Resurs Bank IT

  • Investigating
    Investigating

    We are currently experiencing issues with Merchant Portal. This causes disturbances to payments and applications at the moment. We are working on resolving the incident as soon as possible.

     

    Regards,

    Resurs Bank IT

Resolved - Issues with Multiple services
  • Resolved
    Resolved

    We had an incident affecting multiple services. It was identified at 11:19 and was resolved as of 11:39. The issue led to us being unable to process payments and applications during that time. We apologize for any inconvenience this may have caused.

     

     

    Regards,

    Resurs Bank IT

Issues with payments
  • Identified
    Identified

    Update regarding the incident affecting Issues with payments:

     

    We have identified that also Merchant API is affected.

     

    Reference: INC0087437

     

    Regards,

    Resurs Bank IT

  • Resolved
    Resolved

    The incident affecting Issues with payments has now been resolved. If you still experience any issues due to this incident, don’t hesitate to contact Service Desk (+4642 38 20 15). We apologize for any inconvenience this may have caused.

    Regards,

    Resurs Bank IT

  • Investigating
    Investigating

    We are currently experiencing issues with Merchant Portal. This affects payments methods and means that no payments can made in Merchant Portal. We are working on resolving the incident as soon as possible.

    Regards,

    Resurs Bank IT

Merchant reporting degraded performance
  • Resolved
    Resolved

    The incident affecting settlement files and PDF-format settlement reports, has now been resolved. If you still experience any issues due to this incident, don’t hesitate to contact Service Desk (+4642 38 20 15). We apologize for any inconvenience this may have caused.

    Regards,

    Resurs Bank IT

  • Identified
    Identified

    We are currently experiencing degraded performance with the generation of settlement files and PDF-format settlement reports, leading to a delay in their publishing to the repository starting April 11th. We estimate that the situation will return to normal during weekend. We apologize for any inconvenience this may cause.

Payment Issues
  • Resolved
    Resolved

    The incident affecting payment services has now been resolved. If you still experience any issues due to this incident, don’t hesitate to contact Service Desk (+4642 38 20 15). We apologize for any inconvenience this may have caused.

    Regards,

    Resurs Bank IT

  • Investigating
    Investigating

    We are currently experiencing disturbances causing outage on our payment services. This affects parts of our payment functionality and may result in delays or temporary unavailability of payment processing for some users.

    We are actively working with our partners to resolve the incident as soon as possible.

    Thank you for your patience and understanding.

    Regards,
    Resurs Bank

Apr 2025 to Jun 2025

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