Resurs - Merchant Portal – Incident details

All systems operational

Merchant Portal

Resolved
Major outage
Started 11 months agoLasted 40 minutes

Affected

Merchant Portal

Major outage from 6:56 AM to 7:23 AM, Degraded performance from 7:23 AM to 7:36 AM

Updates
  • Resolved
    UTC
    Resolved

    The incident affecting Merchant Portal has now been resolved. If you still experience any issues due to this incident, don’t hesitate to contact Service Desk (+4642 38 20 15).

    We apologize for any inconvenience this may have caused.

    Regards,

    Resurs Bank IT

  • Monitoring
    UTC
    Monitoring

    We have identified the issue and applied a fix. We are now closely monitoring system performance while we work on a permanent resolution.

    Reference: INC0092473

    We apologize for any inconvenience this may have caused.

    Regards, Resurs Bank IT

  • Investigating
    UTC
    Investigating

    We are currently experiencing issues with Mercant Portal in Finland. We are working on resolving the incident as soon as possible. We apologize for any inconvenience this may cause.

    Regards, Resurs Bank IT