Resurs - Multi Services – Incident details

All systems operational

Multi Services

Resolved
Degraded performance
Started 6 months agoLasted about 22 hours

Affected

Checkout

Major outage from 2:32 PM to 4:01 PM, Degraded performance from 4:01 PM to 12:38 PM

Merchant Portal

Major outage from 2:32 PM to 4:01 PM, Degraded performance from 4:01 PM to 12:38 PM

Updates
  • Resolved
    Resolved

    The incident affecting Checkout and Merchant Portal has now been resolved. If you still experience any issues due to this incident, don’t hesitate to contact Service Desk (+4642 38 20 15).

    We apologize for any inconvenience this may have caused.

    Regards,

    Resurs Bank IT

  • Update
    Update

    We have identified the issue. We are now closely monitoring system performance while we work on a permanent resolution.

    Reference: INC0089980

    We apologize for any inconvenience this may have caused.

    Regards, Resurs Bank IT

  • Monitoring
    Monitoring

    We are monitoring the issue and working to restore the affected solution to normal operation. We will provide an update as soon as more information becomes available.

    Reference: INC0089980

    We apologize for any inconvenience this may cause.

    Regards, Resurs Bank IT

  • Identified
    Identified

    We have identified the root cause and are actively working to restore the affected solution to normal operation.

    Reference: INC0089980

    We apologize for any inconvenience this may cause.

    Regards, Resurs Bank IT

  • Investigating
    Investigating

    We are currently experiencing issues with Checkout, Consumer Loans, Deposit, Merchant Portal, Multi Upplys. We are working on resolving the incident as soon as possible. We apologize for any inconvenience this may cause.

    Regards, Resurs Bank IT