Resurs - Several issues – Incident details

All systems operational

Several issues

Resolved
Major outage
Started 5 months agoLasted about 2 hours

Affected

Merchant Portal

Major outage from 10:40 AM to 11:50 AM, Under maintenance from 11:50 AM to 12:19 PM

Onlinebank

Operational from 10:40 AM to 11:40 AM, Major outage from 11:40 AM to 11:50 AM, Under maintenance from 11:50 AM to 12:19 PM

Resurs App

Major outage from 10:40 AM to 11:50 AM, Under maintenance from 11:50 AM to 12:19 PM

Updates
  • Resolved
    Resolved

    The incident affecting Core Banking services, Merchant Portal, Online bank and Resurs App has now been resolved. If you still experience any issues due to this incident, don’t hesitate to contact Service Desk (+4642 38 20 15).

    We apologize for any inconvenience this may have caused.

    Regards,

    Resurs Bank IT

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We have identified the root cause and are actively working to restore the affected solution to normal operation.

    Reference: INC0090835

    We apologize for any inconvenience this may cause.

    Regards, Resurs Bank IT

  • Update
    Update

    We are continuing to work on a fix for this incident. Affected components have been updated:

    • Internal core banking services are experiencing degraded performance.

    • Merchant Portal, Resurs Online Bank, and the Mobile App are currently unavailable.

      We appreciate your patience as we work toward full resolution.

      Resurs IT

  • Update
    Update

    We are currently investigating an incident affecting multiple services. Performance may be fluctuating intermittently. Our team is actively working to identify the root cause.

    Apologies for the inconvenience and thank you for your patience.

    Resurs IT

  • Investigating
    Investigating

    We are currently experiencing issues with Bank2010, Resurs Bank App, Merchant Portal for Partners etc. We are working on resolving the incident as soon as possible. We apologize for any inconvenience this may cause.

    Regards, Resurs Bank IT